Feedback Zone

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Customer satisfaction has always been close to Mobitel’s heart. We place the greatest importance on trying to meet your expectations and providing the best customer service possible. An important factor in this process is your feedback. Therefore we would appreciate you taking a little time to complete the following questionnaire.

 

Please tick against the appropriate answer. All completed questionnaires will be entered into a monthly raffle with exciting prizes to be won. Thank you for helping us to improve our services.

 

If you have questions or like to give further feedback, please contact our customer care team any time on +94 (0) 712755777 or email us here

Customer details

Name *
Mobile number
Email
  * Required field
 
 
  Call Center (hotline)
         
   Quality of Service
   (provided by  staff  member)		 Excellent Good Average Unacceptable
 
 
Greeting and friendliness  of staff
Efficiency  of staff member
Attentiveness &  Level of care and concern
Accuracy of information provided (knowledgeable)
Overall  experience with the contact center agent
         
 
What are the reasons for selecting Mobitel? Coverage Packages Customer care
 
       
How likely are you to recommend Mobitel to a family member / friend or colleague? Likely Some what likely Unlikely
 
       

Any other comments?

 

Do you wish to state the Name/Names of staff members who offered you an excellent Service? If yes, please state below.


 

 
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